New publication: “A Neural Networks Approach to Predict Call Center Calls of an Internet Service Provider”
25.04.2022
Written by our Research Assistant Özge Hüsniye Namlı Dağ together with the working group from Istanbul Technical University the article “A Neural Networks Approach to Predict Call Center Calls of an Internet Service Provider” is published in the Journal of Intelligent & Fuzzy Systems. In this study, a neural network framework is presented that predicts taking proactive actions to solve customer problems.
The article “A Neural Networks Approach to Predict Call Center Calls of an Internet Service Provider” can be accessed via the link.
The article “A Neural Networks Approach to Predict Call Center Calls of an Internet Service Provider” can be accessed via the link.
